Comments on: The Magic of World Class Service http://littleredsuit.com/2007/09/13/the-magic-of-world-class-service/ Making it in a New Media World, Generation Y Style | by Tiffany Monhollon Mon, 28 May 2012 04:12:28 +0000 hourly 1 http://wordpress.com/ By: Michael Rubin, Arment Dietrich http://littleredsuit.com/2007/09/13/the-magic-of-world-class-service/#comment-662 Tue, 18 Sep 2007 16:39:58 +0000 http://littleredsuit.com/2007/09/13/the-magic-of-world-class-service/#comment-662 Thanks, Tiffany! I appreciate the info and the terrific write-up.

]]> By: Tiffany http://littleredsuit.com/2007/09/13/the-magic-of-world-class-service/#comment-661 Tue, 18 Sep 2007 16:09:06 +0000 http://littleredsuit.com/2007/09/13/the-magic-of-world-class-service/#comment-661 It was at the Doubletree in downtown Nashville. I agree, everyone can learn from the service and hospitality industry. I worked as a server for a while during college, and it taught me so much about how to handle myself in any situation!

I think that there’s such an attitude of do-it-yourselfism these days that customer service isn’t treated like a necessity, but a commodity. So when it’s great, I talk about it.

]]> By: Michael Rubin, Arment Dietrich http://littleredsuit.com/2007/09/13/the-magic-of-world-class-service/#comment-660 Tue, 18 Sep 2007 14:25:42 +0000 http://littleredsuit.com/2007/09/13/the-magic-of-world-class-service/#comment-660 Tiffany,

What a fantastic experience! What and where is the name of this amazing hotel? I think I want to host an event there.

I believe that (most) hotels and restaurants “get it” that they are not in the hospitality business, but in the word of mouth business. What they do (or don’t do) creates conversation. People love to talk about terrific service, and will tell friends and colleagues.

No matter the business you’re in, we can all learn from hotels and restaurants. It’s not what the customer spends today, it’s how many that one customer influences to spend in the future.

Cheers,
Michael

—-
Michael E. Rubin
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